FAQ

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Orders & Shipping

Orders typically arrive within 3-7 business days. Once your order ships you'll receive a tracking number via email so you can follow your package every step of the way.

Yes! We offer free standard shipping on all US orders. If you need your bag sooner we also offer express shipping for an additional cost at checkout.

Not at this time — we currently ship within the United States only. However we hope to take the Handté brand globally one day and can't wait to share these moments with the world! 🌍

Absolutely! Once your order ships you will receive a tracking number via email so you can follow your package right to your door.

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Returns & Exchanges

If you're unhappy with your purchase we would love to help make it right. If there is something wrong with your bag we will replace it free of charge. We accept all returns within 30 days of purchase.

Simply email us at contact@shophandte.com and someone will be in touch with next steps within 24 hours.

We are so sorry if this happens! We will gladly send you a new bag free of charge. Please email us at contact@shophandte.com with a photo of the damage and we'll take care of you right away.

Product & Care

We recommend spot treating the exterior and interior with a soft washcloth or terry cloth using gentle soap and water. The inside can be cleaned more thoroughly if needed. If the bag gets wet we recommend hang drying — do not put in the dryer.

Please avoid bleach as it will alter the color of the bag. We also recommend avoiding any harsh detergents that could damage the canvas or vegan leather trim.

The bag is not fully waterproof, however the interior of the backpack is waterproof (PEVA lining). The detachable wine bag interior is also waterproof. We recommend keeping the bag out of heavy rain or submerged water.

There are 4 black hooks along the back of the bag to attach the strap to. Attach it to whichever two hooks feel most comfortable for you. The strap also adjusts for length so you can customize the fit.

The removable wine bag sits inside its own waterproof inner sleeve inside the backpack to keep it secure and dry. When you're ready to use it simply grab the brown canvas handles and gently pull it out. Set it down wherever works best for serving — no fumbling, no mess.

All of our bags are handmade and there may be slight differences in stitching from bag to bag. We do our very best to make each bag as identical as possible but there is always room for human error. If you are unhappy with your bag for any reason we will gladly accept an exchange or return to make it right. ♥

The Handté bag holds up to 4 bottles total — two in the exterior side pockets and two inside the main compartment, with one of those fitting inside the removable wine bag.

It is! The bag itself is TSA approved. We do recommend not traveling with wine bottles inside due to TSA liquid restrictions. Pack it empty and add your favorite bottle when you arrive at your destination. 🍷

We use a cotton canvas exterior with refined vegan leather accents. The waterproof interior lining is PEVA and the interior pocket is a cotton mesh material.

About Handté

Handté was created in Orange County, California. We have a deep passion for wine, good food, and the outdoor lifestyle — and this bag fits right in with all of that. 🌴🍷

Each year we select a charity we are passionate about and donate a portion of our proceeds at the end of the calendar year. It is important to us to share in the fruits of our labor. As Jesus followers we believe it's important to give back where we can and make a positive impact in this world through Handté. ♥

Still have questions?

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